Terms and Conditions

The following Terms and Conditions apply to all transactions on the Staffshops Cosmetics web site, please scroll through this screen, read them carefully and print a copy for future reference.

Pricing & Availability
All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods are sold at in the UK market, or prices that retailers within the UK market are currently offering the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Authenticity
We guarantee that all advertised products are 100% genuine, but to find the best prices for our customers we may occasionally sell stock originally intended for sale in other countries around the world, this means that trade names of products and packaging of products may differ from those on sale in the UK. These details will be identified clearly against the product description.

Images
Product images are for illustrative purposes only and may differ from the actual product.

Products Details
Some products may have an associated image or photo, these are for reference only and should be considered illustrative. In the case of unboxed items or testers the price of the equivalent regular goods may be shown for reference only. We do not supply any testers free of charge. Testers are the regular products quite often in a bottle / packaging marked as a tester. Some items may also be marked not for individual sale. By submitting you order to Direct Cosmetics, you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort try to ensure all products marked as such are identified on the system.

Customer Orders

Delivery
We are currently only able to service customers in the UK market. Due to the nature of ordering on the Internet it is not possible for you to specify a delivery date, however, you can nominate an alternative delivery address if this is more convenient. Simply fill in an alternative delivery address when you place your order.

VERY IMPORTANT!
A signature will be required on delivery of the goods for all orders.
Please make sure someone will be available to sign for parcels on delivery.

We do not allow cross-border transactions. Your order must be sent to the same country as your credit card is billed to.

Order Payment
Payment online can be made using Visa, Mastercard, Delta or Maestro/Switch. Payment will be debited to your account before despatch of your purchase. We will take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Staffshops Cosmetics.


Returns & Order Cancellation
If a product has been damaged in transit or is faulty, please contact us on 0208 423 1179 within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by second class post. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge.

Cancellation of Orders
Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 2 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email or fax at the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.

If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :-

When you receive your order, as per the EU Distance Selling Directive, you have a "cooling off period" of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally despatched from Staffshops Cosmetics. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us

You must contact us by phone to confirm which items are being returned. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.


These conditions do not affect your statutory rights


Order Confirmation
You will be sent an e-mail confirming receipt of your order with Staffshops Cosmetics. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale

Security
Personal and credit card details are sent to us using secure Internet Technology provided by Veri Sign. This provides a secure link between your computer and our site when transferring personal and payment information. We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Staffshops Cosmetics.

Data Privacy
We will not and do not supply any of your details to any third party at all. We are registered under the Data Protection Act 1984 (Registration Number Z8238372). The privacy of your personal information is very important to us.  From time to time we may send you e-mail notifications of New arrivals or promotions from Staffshops Cosmetics. In all e-mails you will be given the option to be removed from our mailing list, which will mean removal of your details from our mailing list. You will not be sent future correspondence unless you request to be added to our mailing list at a later date. If you have saved your login details, you may also opt out or in from future mailings by changing your mailing list options. Staffshops Cosmetics will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law.

As a statement these Terms and Conditions do not affect your statutory rights as a consumer.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.